Posts Tagged ‘process mapping’

When was the following statment made? “In order to achieve measurement, tools are needed and the most important of these is the process chart. Once a process chart has been drawn up, common sense is all that is needed to improve efficiency and better the process being examined. The process chart then, is the lifeblood ......

How often do you take a step back and work “on” your business? Working “on” your business is truly understanding the why of what you are doing and streamlining the organization so that it can best meet your goals. One problem some of our clients have with thinking about process improvement is how overwhelming it ......

When I was in college my parents, brother, and sister hosted an exchange student from Germany named Volker.  My family loved the experience and have kept in touch with him for about 20 years now.  Volker and his wife, Sonja, just returned for a visit to the US for the first time since he was ......

It doesn’t matter what company, what industry, or who their customers are. There is often a disconnect between sales and delivery. We hear it all the time from the client delivery/service/production staff…”Sales is over-selling! Why would they promise that? How am I going to get that done?” And sales asks us, “Seriously, what do they ......

It’s that time of year, the weather is turning cooler, leaves are changing colors and we begin thinking about the holidays. As a small business owner, you also begin to think about goal setting for 2010. Most companies set sales goals, but do you consider how process and efficiency improvements can improve the bottom line? ......

This thing I do called process mapping is very structured. It has its boxes and straight lines all connecting to something else in a sequential order. Of course I find it a blast, but I realize that many of my clients actually dread it. I think it’s the creative companies that I work with that ......