Posts Tagged ‘process map’

When I was in college my parents, brother, and sister hosted an exchange student from Germany named Volker.  My family loved the experience and have kept in touch with him for about 20 years now.  Volker and his wife, Sonja, just returned for a visit to the US for the first time since he was ......

Whenever you feel overwhelmed by a process or not sure who is doing what, map it. I spent Friday afternoon with a client going over both their sales and delivery processes. Before we documented them we took the key players involved and mapped each process on a whiteboard. You do not have to be a ......