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When was the following statment made? “In order to achieve measurement, tools are needed and the most important of these is the process chart. Once a process chart has been drawn up, common sense is all that is needed to improve efficiency and better the process being examined. The process chart then, is the lifeblood ......

 I just finished reading the book Making Ideas Happen: Overcoming the Obstacles between Vision and Reality.  At first, I thought that some of the ideas were kind of obvious.  The more I thought about it, I realized that this book contained some real gems.  Of the ideas in the book, I chose a few favorites ......

Perhaps you have heard the story of the boiling frog. The story goes that if a frog is placed in boiling water it will jump out, but if it is placed in cold water that is slowly heated, it will not perceive the danger and will be cooked to death.   Think about this as a metaphor ......